Background
Our client, operating in the USA, has undertaken a strategic initiative to revolutionize how people interact and collaborate in virtual space. The ask was an MVP of AI-powered chat application (web-based for a start) which will integrate with artificial intelligence capabilities. The key feature of this solution is the inclusion of a sophisticated conversational AI and copilot designed to formulate and send messages intelligently on behalf of the user.
Challenges
One challenge in developing this application was the strategic imperative to effectively empower users to manage their knowledge base within the platform. The client aimed to enable users to define specific groups with whom the AI assistant could share designated portions of their knowledge base. This required a thoughtful and granular approach to permissions, ensuring that users could precisely control the dissemination of information based on the context and relevance to different groups.
Features
- Private & group chats
- Video calls
- Personal knowledge base management, customized security controls
- AI assistant with RAG pipeline
- AI Copilot
Solution
Reenbit has quickly set up the Microsoft Azure-based architecture required to host web applications, store data, and manage communication channels.
The next step was to select the proper LLM provider that would cover application requirements with data security in the top place. After careful consideration and analysis, we integrated OpenAI’s GPT-3 through the Open API Assistants API. Since we needed to configure AI instructions per communication group granularly, the OpenAI’s concept of assistants, threads and messages was the best candidate for implementing the requirement. Moreover, the availability of the Open API Assistants API provided a convenient and streamlined integration process.
Outcome
The MVP implementation of an AI-driven custom chat application resulted in the following:
- User satisfaction increased
- Time spent on customer queries was reduced, leading to a 20% increase in productivity.
- The client’s innovative approach positioned them as pioneers in the communication industry and laid a robust foundation for future business expansion.
- Brand perception improved, leading to a 30% increase in user engagement.
The next versions will include advanced AI features to improve the user experience and operational efficiency.